- Website: http://www.theatreline.com
- Year Established: This information is not listed on the TheatreLine site.
- Member of STAR? According to the website, TheatreLine’s “ticket providers” are registered with STAR, however who they are is not listed on the Theatre Line site.
- Ticket Source: Information not listed on the site
- Allocated Seats: Information not listed on the site
- Theatre Products: Generic shows across the UK, London attractions, West End shows, theatre breaks, theatre packages, meal deals.
- Ease of Use: No, the site is a bit of a haphazard, with theatre shows in different parts of the UK listed on the same page along with even shows that are no longer running (for example, at the time of examination, the site was advertising tickets for Written on the Heart, which had been closed for nearly two months).The site also advertises confusing offers (see the below example of ‘The Tiger Who Came to Tea’ ).
- Telephone Support: The site has a ‘Support page’ but there is no information listed. The site does, however, include an 0844 number that users can call.
- Booking Fees: Booking carries a ‘Shipment Charge’ of £2.95
Have you booked tickets through TheatreLine.com? Please leave a review in the comments box below.
TheatreLine are a JOKE. I have never experienced such bad customer service in my life!
I booked a theatre/meal deal to watch Billy Elliot in London and was guaranteed seats in the Stalls/Dress circle at Face value of £62.50. I even phoned up to double check this with them twice before going ahead and booking. I then revived my booking confirmation stating seats in Stalls/Dress Circle, which was great. Then I received another email with the seats allocation – Grand Circle at the back, literally the worst seats in the house at face value £37.50.
I had paid £59 per ticket (of which I bought 4).
I phoned them up to check and after being passed on to about 5 people and told to emails (which no-one replied to) I was passed to the Supervisor called Zara, who was the most un-helpful person who said there was nothing she could do, that it was an IT mistake on the website (even though I had spoken to a real person before booking who confirmed the same thing) and that she couldn’t rectify it as there were no seats in the Stalls/Dress circle available. So I checked myself and there WERE still seats available in both of these sections at the box office. Zara however said she couldn’t help as it would then come out of her pocket.
So unresolved I was offered the seats I wanted WITHOUT the meal I had already paid for.
All in all, total con, waste of time and more hassle and worry than it is worth. DO NOT USE THEATRELINE.COM