• Website: http://www.ticketmaster.co.uk
  • Year Established: 1976. in 2010 Ticketmaster merged with Live Nation to become Live Nation Entertainment
  • Member of STAR? Yes, both Ticketmaster and Live Nation are members of STAR.
  • Ticket Source: Ticketmaster.
  • Allocated Seats: Ticketmaster do not seem to have a great allocation, with few seats in most theatres and some shows not on sale.
  • Theatre Products: West End shows, theatre and meal deals, theatre and hotel deals.
  • Ease of Use: The categories in the arts section are a little confusing and unspecific. Shows are presented in date order and shows from all over the country are jumbled together on one results page which can be a bit confusing for a general browser. On the plus side, the site does tell you planned cast changes when booking.
  • Telephone Support: There does not appear to be a visible contact number on the site. However there is an ‘answers page’.
  • Booking Fees: £2.75 – £3.50 per ticket

Have you booked tickets through Ticketmaster? Please leave a review in the comments box below.


  1. Hello,
    I’ve recently sent this email to Ticket master and to the Drury theatre, :

    “I went to Drudry Lane Theatre last Sunday 27th may for the Shrek musical
    show with my husband and our 2 children. Normally I had 2 tickets bought on
    lastminute.com and those 2 tickets bought on ticketmaster.

    At the box office they could find only the lastminute tickets so I had to
    buy 2 new tickets at the theatre. I donc understand what happened, I had my
    ID and creaditcard with me but they didnt have any other tickets with my
    I would like get a refund or a voucher for a next show bought on your
    website as these ones have not been used?
    Thanks a lot for your understanding.
    Best Regards”

    Ticketsmaster answered me this:

    Dear Aurelie Schaaf,

    Thank you for your email. I am sorry to hear of your reasons for writing
    into Ticketmaster, and would like to apologise for the delay in responding
    to you.

    I have spoken to the Account Manager, who has in turn spoken to the Theatre,
    and they have said that these tickets are still at the box office as
    uncollected. The box office keeps a diary to log such situations, and there
    is nothing noted for this performance. They have confirmed that the
    customer’s name was on the collection list,and spelt correctly.

    For any Ticketmaster customer queries, the box office know to contact
    ‘Seetickets’ trade desk, as they are open Sundays, and there is nothing
    reported at their end either.

    In view of the above, I regret that there is little more Ticketmaster can do
    to assist you further regarding this matter. If you wish to pursue this
    further, my best advice would be to contact the theatres box office, as they
    may be able to assist you further.

    I would like to apologise, as we could be of no further assistance to you,
    but please be assured of our best intentions at all times.

    Yours sincerely,

    Lee Mulvey
    The Drury tehater tolde me to send you this email to you…

    As I really don’t understand wht the box office couldn’t find those
    Ticketmaster tickets but found the lastminute tickets I hope that you can do
    something to refund me those tickets or get a voucher for a next show.
    Thanks for your understanding.
    Kind Regards.
    Aurelie Schaaf

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